SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
forte bune ... recomand.
Frankly super quality with the front reinforcement I recommend, no defect perfect seams
Super comfortable sizes are perfect
Mega horny shoes. Top quality and size sizes normal
Very happy with them! Fit perfectly.
They're pretty.
Very satisfied I recommend it with a free gift thanks for the gift also. The delivery was rapid also very quick delivered
Got everything super, the store put me as a gift in the insoles and laces. But unfortunately they are big on me, on my 38 ordered 40 and it was necessary 39. And so chic. Recommend.
The description given is exactly the same Good quality
De momento son cómodas y pesan poco. A ver con el tiempo como se comportan.
It conforms to its description
Very good product and safe and light
Very good product, when mm have not been delivered on time but I am satisfied with the quality.
good for price.recommanded.order Come with gitf thx
Everything is fine, I take the second time already, before that I took on the table of the store, turned out to be larger by size, but with an arthapedic insole insole EDIC and came up perfectly! Went for almost 2 months took 11.11 for 1000R. With coupon, took 05.01, croses for work are excellent, in the previous worked half a year did not spoil everything perfectly, just wanted another color and still with a coupon.
They come perfect packed without any problem, they came very fast and bring in other templates that smell very good only lack to try them I highly recommend this store
Spectacular speechless, comfortable, lightweight, ergonomic has them all just one of the best shopping
Polecam
Excellent sneakers! Soft, comfortable and durable! The size corresponds to the size grid!!! Delivery fast! 2,5 weeks total!
very good quality and perfect
Super!!
Sneakers are very cool. Quality is super! My husband is happy! At 43 the husband's size ordered 44 R and sat down the very time! Sneakers recommend 100%
Very good quality, and fast shipping.
Excellent price quality and sizes are as they say. It took 3 weeks a little less.