SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Watch very beautiful and feel the weight it in hand, shows it is a watch style. Very good workmanship.
Excellent watch! Arrived in less than 1 month! Recommend!
As described, it arrived in perfect condition, well packed and functioning. I 've already tried it in sport (Trail running) and it goes well, to be a somewhat old model already, it has nothing to envy recent versions. The delivery was a little delayed, but it was due to inconvenience with my country's carrier.
chegou bem ambalado, está em perfeitas condições. Vou testa-lo depois falo aqui como foi!
Relogio original, lindo, muito bem embalado. Ainda nao testei pois esta carregando, mas como é original, acredito q nao tera problema. So nao gostei da pulseira extra que mandaram, pois é marrom clara, uma cor q nao gosto. Fora isso, excepcional. Chegou em 20 dias em Minas Gerais. Achei bem rapido.
In 13 days here at home. Smartwatch very good and featured.
Всё в порядке с часами, никаких нареканий.
The watch is really good, no negative detail to date
Arrived fast. Well packed! Recommend store
Show fast and efficient
O produto chegou bem embalado, em 20 dias e em excelentes condições. Comprei com a ideia de deixar de correr com o celular e confesso que estou admirado com o relógio, ele não marca 100% o desenho do percurso no APP Zepp, mas marca a quilometragem de forma acurada e precisa. É um excelente produto e com um ótimo custo benefício! Recomendo!
Product delivered early, very good!
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Excellent, I arrive with good packing
The product arrived fast (16 days). Well packed and with everything included as AD. Back to evaluate after use!!!
Received on time well packed and good offer. Good material or and as it has US used Xiaomi good quality at good price. A hello. To the store. From Spain Barcelona. I'm Dani.
Great store, just post it took to deliver
Thank you very much
Very beautiful, great, exceeded my expectations, enjoyed, came well packed, arrived fast.
Great watch. 6 thousand they are not worth of course, for 3800 took on sale. The Zepp app downloaded, connected without problems. They look super beautiful and stylish. Packing, the box is straight like an iPhone, very beautiful and neat. I did not like the quality of the screen, there is no clarity. Brightness is adjustable, but there is no contrast. The strap is soft and original, with an emblem. All metal and quality. In general, I advise!
muito lindo ...parecer ser original
Arrived fast and well packed
Very good store and was fast delivery
Everything was very good, from purchase to delivery!
Product as request! Great watch, very beautiful!
I liked the watch, it does not feel on my hand. Look good.
Kind of good, with the clock still until the end did not understand, the store respect!!!
Great device. Cost-effective. Seller meets to Brazilian customers, sends fast after purchase and always have promotions.
Excellent. Great quality product. Received in 26 days.
Nice watch. I was afraid that they would be very large, but in fact everything is fine. The store sent quickly, the Mail also delivered promptly.
Very good and beautiful! Sync With Strava easy. The fact of not having the Portuguese language not difficult to use. The screen is reflective, amazing visibility during the day.
good brand
Nice watch. Well packed. They work properly. The dial is large, the only one does not shine brightly. In the rest, no problems. Very like, look stylish.
Great watch as description
It is as shown in the publication.
Product arrival in good condition good packaging order date 11/11 and receipt date 10/12 thanks to store
Very good product, arrived very fast 10 days. Not tested TOAs functions, GPS works perfectly. No language Portuguese Brasil, only English. Recommended.
Excellent store and very beautiful even comes beautifully packaged congratulations to professionalism
Everything is super, I chose them because of the ability to connect a chest heart rate monitor, I think the cheapest option for a beginner runner, Garmin on minimals. Carefully read the product before buying, some will not suit the brightness of the screen, but I knew what I was buying.
Доставлено в Беларусь за 42 дня.Продавец указал стоимость 18$.Товар без повреждений.
Produto de acordo com o anúncio e de ótima qualidade.
Excellent, well packed.
An amazing watch for the price it has. Very happy
Godinnik delivered shvidko!))))
Delivery about three weeks. Put the second strap, updated, started. So far, everything is fine.
Product arrived in less than a month. Came well packaged and the watch has a great quality! Recommend!
Original. Perfect. Bracelet extra same color but different texture and more flexible. Well packed and docking. Not taxed.
Super recommend. Bought 27/12/2020, ticket, offset 30/12, and in 08/01/2021 came in my hand .... Super fast and clock wonderful
Working 100%. Arrived in 20 days, not taxed.
Good looks to value when you 've tried it