SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cut apples, quality fire, everything sharp. The main thing is not to forget about care, I think to order friends and friends
Delivery to Samara in a week. The courier brought it to the address. Quality plastic, many different attachments. Ladies, very sharp knives, be careful!!! My love still cut, despite the warning. Product and store definitely recommend.
Turku ordered 18.11, received at the point of issue near the house already 23.11. Used while the grater, tire and cutting cubes. Quality is satisfied, the cutting is very sharp, I managed to cut. There is a container, the nozzles themselves are attached well. I recommend to buy. With the store did not communicate, the parcel was tracked.
Ordered 11.11, delivered 22.11 To the goods there is no objection, plastic is good. Complete complete, no foreign smell. But!!! The goods were sent by an incomprehensible delivery service Strizh, which has torn all nerves. They put about delivery to the fact, today we will bring. Convenient, not convenient. You work, you don't work... Delivery only from 10.00 to 14.00, only on weekdays. All the nerves fell out. 100 times regretted that I contacted this product. Horror!
Good thing!!! Only need to stick To eat the upper part, so as not to move off the container, but can so all such a vegetable cutter, I do not know, well, this so, and so super thing, do not cut all the ingredients for a long time!))
Great thing. I came quickly. Knives sharp, even managed to cut. So be careful. Don't grab the knives.
Thank you store! Ordered on November 11, 2021. Received a parcel in pochtomat in Moscow on November 21, 2021.
Qualitatively done. Shipping in Ryazan 5 days. I did not communicate with the store.
Sent for about a week to the Smolensk region, receiving at the post office of Russia. The product in the kit, corresponds to the photos and description. Until the appointment was used, so the advance is five stars. Seller recommend.
It's super.
Everything corresponds to the description, delivery to Rybinsk 2 days, express delivery!
Получил быстро, экспресс-доставка пришла за неделю. Комплектация: 1) прозрачный контейнер с несколькими накладками 2) накладка, куда ставятся лезвия и остальные приспособления, на накладке также есть подвижная часть, с помощью которой продавливаются продукты через лезвия для "кубиков" 3) дуршлаг, которые помещается в прозрачный контейнер, если продукт выделяет много жидкости он отделяет продукт от влаги 4) два квадратных ножа для нарезки кубиков - крупный и мелкий 5) квадратная накладка для отделения желтка от белка 6) прямоугольный нож для тонкой плоской нарезки 7) прямоугольный нож для тонкой волнистые нарезки 8) два прямоугольных ножа для нарезки "корейской морковки" - крупный и мелкий 9) прямоугольная пластмассовая штука с круглыми отверстиями 10) держатель, на него можно наколоть продукт и безопасно нарезать 11) "расчёска" для чистки ячеек на накладке, которые проталкиваютпродукт в квадратные ножи 12) коробочка для прямоуг. ножей Не всё прям чётко встает, но в целом норм. Берите
All at the highest level, fast delivery, excellent packaging (took on gifts), while only positive emotions, we will look at the goods in work, judging by the reviews and here everything are, store respect and good luck in business.
Everything is super very much. Thank you very much to the store. I did not communicate with the seller. Shipping fast.
Vegetable cutter is excellent! Fully corresponds to the description. Bought for slicing Salad Olivier. For raw vegetables are good knives for Korean carrots, knives in the vegetable cutter itself are suitable for boiled vegetables, Cooked sausage. I'm happy with the purchase. Thank you. Packed well, you can and for a gift.
A good thing, saves time. Already tried. Special thanks to the store for the mini gift in the form of a keychain))
доставка,неделя до екатеринбурга. доставили в соседний дом в пункт выдачи....очень удобно. супруга довольна. продавцу большое спасибо.
The parcel came, the vegetable cutter corresponds to the description. The store sent the parcel quickly, and she arrived in the minimum time. I did not communicate with the seller. I do not buy this product for the first time, so I advise both the goods and the seller
The order came in less than a week. The store of 5 stars.
Delivery Fast 5 days, to the ozone point. In appearance, the same as in the video. Knives do not seem very sharp, you need to try it!
Beautiful product, knives are all sharp, everything is like, thanks to the store
Turk's good. But for delivery from Russia took money, from another store the same grater with free delivery. For this I shoot a star. Knives are very sharp, be careful. Raw vegetables cut cubes not from the first time, to be honest, I'm afraid that the plastic will crack.
I really liked the vegetable cutter I will try for the new year thanks.
Осталmaking all about punching
Excellent, began to try and half a finger cut off strongly... Very sharp.
хорошая овощерезка
The product as in the description. all came whole. delivery from Russia by DPD service.
Получила овощерезку.Классная.Пластик прочный.Выглядит достойно.Упаковка без повреждений.Можно в подарок заказать.Продавцу спасибо.Доставка до Мурманска меньше двух недель.Пошла обновлять.
Мессенджер качественный. Ещё не пользовалась. Металлические части острые. Надеюсь, что прослужит долго. Посылка до Алтая шла около месяца, т. к. был месяц больших заказов. Но посылка шла без задержек. Спасибо за товар и отличную работу.
Shipping fast. Less than a month to Moscow. Packing is good. The goods are delivered safely and safely. Goods are quality. Fully corresponds to the description. Delivery in Moscow DPD. I recommend the store and the goods!
Multifunctional harvester, very convenient, only a week in use, so far delighted)
Excellent grater, works on hurray, the parcel came very quickly, everything is well packed, there is no smell, I recommend
It's fine.
Item received and matched description Thank you packed perfectly, order from 19/4 received 6/5 recommend thank you
Interesting device, easy to use.
Convenient piece
Excellent quality
Got the grater in three days. Made a salad. I liked it. Thank you store.
Good but was by customs to made
Thank you for the fast delivery!! everything works! knives sharp! store recommend.
Спасибо большое за товар. Пришло быстро. упаковка не вскрыта. Описание соответствует. Пока открыли ознакомительно, но ещё не испытывали в деле. На вид добротное, даже тяжеленькое.
Delivery is super fast, 10 days and the parcel is at home. The color is bright, beautiful. There is a little smell of plastic. They haven't tried it yet.
Ordered 11.11.21 came 02.12.21 and it's from Russia. Avral 11.11. Everything is whole, sewn a vegetable cutter by Courier (she came). I'll try to add a review. Looks very good quality. Does not smell.
Все пришло в целом виде. Вещь нужная. Насколько удобная - покажет время.
The recipient of the gift is very satisfied. This is the most important thing. Delivery fast, Courier.
An indispensable thing in the kitchen. Knives are sharp. I regret that I did not buy it before. Five minutes and the salad is ready. Delivery is very fast, H store did not communicate, there was no need.
Nickel too happy quality at the top
The product corresponds to the description, the grater is made of durable plastic, the nozzles at first glance look very strong and quality, in fact have not been used yet. It is a pity that there is no instruction in Russian language, I hope we will deal with it. Delivery to postamata by AliExpress in 12 days.
It came in 10 days. The store sent at once. Everything is super. Not yet used, but everything is there.
пришла быстро. комплект полный, ещё не пробовал. спасибо