Size tips
please choose right size , according to our item size detail.
not refer your country size.or easy to choose wrong size.
size suggestions:if foot run wide or fat,we advise choose big one size than fact.
if still can not choose size , you can contact our customer services ,before place order.
Size detail
size6/6.5=36/37 fit22.5cm-23cm
size7.5/8.5=38/39 fit23.5cm-24cm
size9/9.5=40/41 fit24.5cm-25cm
Product show
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topjubel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
A grade
THESE ARE MY NEW FAVE SLIPPERS! so comfy and soft definitely recommend
Warm slippers and identical to those in the picture. Arrived in about a month from the order. Personally I ordered a 40 - 41 (size Italian) and dress tight-fitting, therefore advice a bigger size to those who have the foot with plant and wide. The rest all perfect!
Received and very satisfied Recommended
Nothing but malomerki. At 39 took 40-41 and fingers in the butt. So nothing.
Ameiii
Cute very good quality❤️ Small sizes.
Love it!! So nice, warm and comfortable. I only wore them for a few hours, don’t feel that foot is sweating. Also need to buy one dice bigger. Took nearly 2 months to arrive to Ireland
The goods went long! This is minus. But the slippers are very cute, the nosy for a teenager 13 years old took the size 39 but still a little small. In Chinese, the legs are smaller than ours for this take on the size of shoes more! And so the goods are happy with the slippers are warm!
Igual a la descripción súper suaves.
The slippers are such as in the ad, (now, dato to take into account -->) use a 39 and (in the pictures what I show) pedí a 40/41 that comes to be 9.5, they're fine with me, but let us know that you have to ask for extra numbers, please say they're extremely comfortable, warm and soft, Besides the lining inside you have the blue walls and the leopard plant, super monas, at the end of the day I recommend the purchase, they're not bad I don't regret it.
Perfect! Exactly as in the picture! I make a small 37 and the size 36/37 is perfect!
They're beautiful, super soft In Mexico I am usually 25 or 25.5 And I was afraid why I said the size comes reduced, yet they made me amazing and spacious without socks They are super hairy and the color is the same, they came super fast in pandemic and I didn't have to talk to the store why I had no problem I'm very happy, I'm sure to order others I wear them all day, that's why the sole is dirty
Very cute, also looks like quality made!
удобные
Bought the pink ones for my sister. Really cute! Took over 2 months to get to Canada.
I took the largest size, at 38 the size is slightly free.
The product matches the description. Very nice, soft and comfortable slippers. My daughter is delighted. Thanks to the store! I recommend!
Good warm sneakers. came quickly. size took more than there is...