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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
41 reviews
100% of buyers enjoyed this product!
5 stars
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Good cuality. Comfortable and pretty. Just like in the description.
ahhh its so cute!
Very good and soft slippers!
These are so high quality I absolutely love them! The store is amazing! I had a bit of trouble picking the right size and the seller was very kind and quick to respond. Thanks to the seller, the size is perfect!!! Just wonderful service and amazing quality, I very much recommend buying from this seller!!!
Class, charm and Milot
fits perfectly , it's the second pair already. husband is very happy. they are soft and well made, packaged well and came quite fast. thanks a bunch!
So fluffy! So soft! So cozy and warm, I feel like I'm walking on the carpet all the time! Perfect for the winter! Highly recommended
They are super soft and comfortable they took 12 days to Madrid.
Soft and warm
unfortunatelly the pair of socks was not in. the staff forgot it. I could find an arrangement with the store. anyway the slippers are cute fluff and keep warm. Very cool. you can take your usual size
Shipping real fast. Order some sent in a matter of hours behind until things get approved took 9th day. Shoes quality think too well and fluffy warm.. Size is one dimension size to order the offical. This living in fact is condition where to buy it!
so cute and soft! I highly recommend!
Very soft the number is accurate to European, super fast shipping in 1 week or so and gift some nice socks, I highly recommend this store and this store, happy with my purchase for sure I will buy again, thanks for the socks
Very soft and beautiful!
Very soft and comfortable sneaker-paws!
Soft, pleasant. Don't stink. Made like high quality
Cool slippers paws! Comfortable soft, did not even expect that such cool sneakers will come, ordered a guy, now I regret that I also did not order myself...
Amazing slippers! Do not smell, soft, warm, very high quality. Made of two parts-one with lifting (see photo). Very comfortable. I'm delighted. Thank you store!
Very good, soft, comfortable. Got it all by 12.30.
Nice sneakers. At 43 came 42-43, in the butt. But can change) white part convex)
Delivered very quickly and sufficiently well packed. Very cute and soft slippers. Need EU size 38 and have ordered 40 - fits perfectly! (For safety's sake remeasure and compare with the table of the store).
Excellent coslippers, came for 9 days in St. Petersburg, the smell is strange and not very, but I think it will fade. Soft and cool, I recommend!
Warm and cozy. Pretty good quality too, really satisfied with the product.
Awesome!! Very soft, with a thick sole. Made perfectly)
Ho preso un 36/37 e portando questa taglia mi sta preciso. La ciabatta é avvolgente e corrisponde alla descrizione. Ottima qualità prezzo! Good quality item! The slipper Is enveloping and corresponds to the Number.
Отличные тапки!
Wonderful soft slippers
Cute. that just because one or not from とどい.
Soft warm slippers, inside are also fluffy, on rubber soles. At the foot of 24 cm took the size 38-39 (26 cm)-just right due to the fact that fluffy inside, otherwise would be straight small.
Отличные тапочки
Excellent slippers, color, size, all as in the description. Very very soft. To Moscow, the parcel was less than a month.
Got here fairly fast, they’re even cuter in person, very soft and plush. Comfy to walk around in.
I'm delighted!!! If it was possible to supply 6/5 would put. Slippers are very pleasant to the touch and warm. And the sole is soft, as if you are walking on the clouds. They 've outdone all my expectations. And cute socks in addition! :)
Some threads of the socks are easily removed otherwise everything is perfect, the slippers are of good quality and are comfortable.
Beautiful. I use size 39 (Spain) and ordered size 40
Super, thank you to the store! Excellent store, I will order more.
Super cute and very comfortable. The size is accurate too. Seems like good quality :) Very happy with it !
Super cute and comfortable, I love them!
Slippers are very cool, always so wanted) they are soft and fluffy, although I think that over time the inner part will stop .. The sole is sewn, I think these slippers will last a long time. On the account of naskov, they are certainly soft and all that, but they also shed, although I think that eventually they will stop... To irk. OBL went 2,5 weeks. If you doubt to take or not, take it, personally I liked) now I'm a cat ..
Perfectas!
Thank you! Fits well, the slippers have traction, the sole is plush, everything I wanted :) socks are super cute!