SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Delivery month, as a gift priemniy smell ..
The article comes well I still cannot assess whether it works well or not, when I try I will leave another post
I have to say, the Lavender stinks sooo bad. I got one oceania and it smells so good.
I came to Bashkiria in a week.
The goods came quickly thanks to the store I advise
Bien
Before the Moscow parcel was 2 weeks. The tracker was well tracked. Quality is good. The car is fastened firmly and neatly.
Before the Moscow parcel was 2 weeks. The tracker was well tracked. Quality is good. Pleasant smell. As far as you can see.
Excellent freshener, the smell is magnificent!
exactly as the photo very good quality i check two and they are very nice perfume very satisfied
Everything came smell cool but does not smell long for this amount just cool store advise
Доставка до Киева за 25 дней. Выглядит очень стильно. В комплекте был один стик в подарок, запах прикольный.
Thank you. Thank you to serious and professional store. Very neat packaging. Complies with the description. I recommend the store.
Description correspond. I order not the first time. Delivery 25 days.
All cool, delivery fast, store recommend
Very long delivery
Thank you!
Seems to be good
good, it smelled good also but not extremely strong.
The order arrived according to the description, everything is ok, thanks
Put one extra flavor, thank you
Товар не полностью соответствует описанию. доставка 36 дней в Украину на отделение Новая почта. упакован в пупырчатый пакетик, аромат еле заметный. в наборе: 2 аромата море, лимон, апельсин, ароматизатор(непонятно что за запах), лаванда. нет аромата заявленного османтус. но зато продавец положил 2 аромата море. итого 6 шт. спасибо! товар рекомендую! продавца рекомендую!
Went to Yekaterinburg for a month. It looks great, but the ocean cartridge smells like a nightmare, some soap, but disgusting .. I want to make my cartridge from toothpick, impregnated with essential oil.
Shipment dotarła after 18 days of order. Product compatible with description well packed and protected against uszkodze niem. Recommend salesman.
In the Kiev region for a month, getting on a new mail. The smell at the opening is not strong but decent. I got sticks. But where to put them, I do not have. Something I did not think about it when ordering. I will need to order this diffuser separately. or something to come up with. sent quickly
It came quickly, still did not try, then I'll finish the review. The first will be lavender, my favorite) thanks to the store
Very cool for the sampatique store reply as soon as possible accompanied by attachments the necessary documents
arrived 77 days...ordered 2pcs together with 3 set of 5pcs mix fragrance refills..all packed in padded envelope.. in good condition. nice material and colour. hope the smell last longer. no communication with store apart from a few days ago to extend the delivery time.
Top It came very quickly One such stinky I already ordered With ocean smell And he didn't smell shit. I will order with a clear smell Like with lemon Something to understand works really or not Looks stylish If I do not forget to attach another photo)
Пришло все в целости, но по своей дурости думала что это и есть освежитель, оказалось что это картриджи для него
Пахнет вкусно)
The holder itself is metal, the adjustment wheel turns the cartridge itself. The fragrance is not strong. After a couple of days, I'll Unsubscribe
В подарок продавец положил один ароматизатор, спасибо) По отзывам понял что запах держится не долго. Можно дополнительно купить ароматное масло и будет счастье)
Сам держатель металический, сидит в воздуховоде крепко, но сама конструкция немного болтается, цвет хороший
Entrega rápida, buen producto. Sencillo y eficaz. Muy recomendable. CHILE : WENAAAAAAAA LLEGÓ LA WEA, AHORA EL AUTO YA NO ESTÁ PASADO A MARIHUANA, SE RECOMIENDA, GRACIAS CHUCHASDESUMADRES
Excellent quality!!!
Shipping in Kudymkar Perm Region 12 days to the nearest branch of Pyaterochka. I like that logistics changes. The goods are packed well. Took in the salon Vaz 2111. On the deflectors of the stove dressed easily. Pleasant smell. Plus, he took the sticks on stock. Thank you store.
For such a cost of norms), aromatic styles are sold separately!)
Thank you very much to the store for the fast, the store is wonderful-I recommend
Shipping is fast
Beautiful bikini, identical to the description. Super correct and clean material. Leopard and correct sewing. Easy to wash and clean. Adapts to my wife Thanks to the store and the speed of delivery. Great purchase and very happy with the work
sleek and fits perfectly
I order the second time. The parcel came after 2 weeks. The "stinky" itself is enough for a month maximum. Seller recommend.
Discreet and elegant, good product in general but the barrita I put on doesn't smell almost anything, when I try others I'll add more opinions